Surely by now, most businesses already know that one of the best ways to edge out their competition is to engage with their customers regularly. Social platforms like Facebook and Twitter have made it easier for businesses to communicate with their audience. Sadly, not everyone are engaging the right way, and are instead earning the ire of their audiences with overtly and overly promotional messages.
Some businesses believe that the best way of engaging with their audience is to lead the conversation, while creating connections and setting their customers’ expectations along the way. To truly engage with their audience, however, businesses need to do the opposite and let their customers lead the conversation, while delivering the best experience to them.